DIRECTORY

Our Adress :

Les Jardins de la Medina
21, Derb Chtouka – Kasbah Marrakech – Morocco
Phone : +212 524 381851
Fax : +212 524 385385
E-mail : info@lesjardinsdelamedina.com

Front Desk: dial N° 9

A receptionist is at your disposal 24 hours/24

SPA : dial N° 210

At the 2nd floor, open every day from 10am till 8pm.
We might open the SPA earlier upon request

Restaurant: dial N° 220

Breakfast: from 7:30 am to 10am
From 10am till 11:30am breakfast served in the room
Bar: from 7h30am to midnight – Alcohol is served from 11am
Room service: from 7:30am to 10:30pm
Lunch: from 12:30pm à 3:30pm
“Little hunger” menu: from 3:30pm to 6pm
Diner: from 7:30pm till 10:30pm

For any request or information dial N° 9, front desk

The internet access is free in the whole hotel. A code is available at the reception.

Les Jardins de la Medina are always involved but specifically since 2008 in a daily reflection concerning the respect and the protection of the environment.

The staff of Les Jardins de la Medina are involved to the respect of the environment.

Managing water and energy resources.

• Optional change of towels and bedlinen in the rooms.
• Water saver device in the toilets and shower.
• Exclusive uses of Led bulbs.
• Automatic switch lighting when possible.

Reduction of residual matters / Enhanced values

• Uses of toilet papers « Eco Label ».
• Uses of hand towels « Eco Label ».
• Use of "Eco Label" tissues.
• Use of 100% recycled paper for office work.
• Double-sided printing when possible.
• Viewing documents on the computer without printing them.
• Encouraging the use of electronic forms.
• Favour the use of electronic mail.
• Sending menus and contracts by email.

Dangerous substances management.

• Reflection and validation, before ordering, the rightful use of non-toxic cleaning products.
• Use of natural fertilizers, consideration of the use of compost.

Ecological purchasing.

• Systematic consultation of food suppliers regarding the availability of products with the OF (organic farming) label.
• Requirement of certificates from suppliers.

Community cooperation.

• Partnership with the NGO Aide et Action and the association RIM.

It has been carefully checked by our housekeeper and has been presented to you in detail by our reception team for your comfort and tranquility. If during your stay, you notice any dysfunction, please advise the Reception desk.

Adaptors

The voltage is 220V. Adapters are on sale in the shop

Keys

Please make sure to lock your door when you leave your room and to leave your key at the reception desk.

Air condition

During periods of high heat, the air conditioning in the rooms are under great demand. Inappropriate use can damage mechanisms and interrupt their functioning.

Departure

We kindly ask you to vacate your room before 12:00 noon on the day of your departure. You can contact Reception on 9 so that a porter can immediately collect your luggage. It is possible to delay the departure time of your room until 6pm depending on availability for an additional fee.

Make room - DO NOT DISTURB

2 tassels are hanging on the handle of the wardrobe; by hanging them on the outside of your bedroom door, the green colour indicates to the maid to "clean" and red to "do not disturb".

Tempted to come back

Our rooms are all different and each has its own charm. Sultane, Solarium, Côté Jardin or Côté Patio, our reservations service will make you visit them before your departure and will make you the best price offer for your next stay!

The safe

A safe is available free of charge in your room for your personal belongings.

Closing the safe:

• Press on the button RESET.
• Compose your personal code of 4 digits then press at «LOCK» to save it.
• - If you forget the code, the technical service will open it at your presence.

The safe opening:

• Compose your code of de 4 digits.
• The hotel declines all responsibility for the loss of items left in the room outside the safe.

Minibar

In order to comply with hygiene measures, the minibar has been completely emptied. You can order drinks from the bar at 220 or 212

Basket sun

A basket and hat are available to use during your stay.

Perfume

Your pillow perfume, the perfumed oil, the orange blossom shower gel or the spa products should be ordered the day before your departure (bottles & products), We will provide a protecting wrapping.

Moroccan pastry

You can order the moroccan pastries, selection of spices, authentic argan oil, which will be carefully wrapped.

Papers and envelopps

At your disposal, under request, at the front desk.

Wake up

Please inform the front desk about the time you would like us to schedule a wake-up call.

The phone

The front desk: Please dial N° 9.
Another room: please dial the room number.
A phone number: Please dial N° 0 + the calling number.
Please check with the reception desk to make sure that your external line is activated.

Our housekeeper and her team are at your disposal during your stay.

Laundry and dry cleaning

A bag is provided for this effect and a form with the price list is at your disposal in your wardrobe. Please inform the reception before 10am about the laundry in your room.

The laundry given to the maid before 10am will be returned the next day from 4pm.

Express service during the day is possible with a 50% supplement

The iron

An iron and ironing board will be available in your room upon request to the reception desk.

Swimming pool towels

Free pool towels are available around the swimming pool every day. Please do not use the towels & bath towels.

Swimming sun beds

For the comfort of all our guests, please do not reserve the deckchairs with personal belongings if you are not at the swimming pool.

For any information about the hotel, the city, the country, the forecast... but also for:

Your flight confirmation, your excursion or trip reservation, the official guide, the restaurant, the taxis/ cabs, rent a car...

Fax

30 Mad the page for Morocco /50 Mad the page for the international.

Package delivery

Please notify the front desk if you are expecting a delivery. All packages delivered to you will be held at reception and will be given to you when you return to the hotel.

Messages / letters or mails

You will find your letters and messages at the front desk

Exchange service

You can exchange your currency at the reception desk according to the current rate displayed each day.

Breakfast

Moroccan and continental recipes, which can also be tasted on your private terrace.

Lunch

This is the time to savour the light and tasty cuisine of the day, also served in the century-old garden.

Dinner

The menu is particularly varied, inspired by local and foreign cuisines, depending on the season.

In order to serve you better, we advise you to reserve your table before noon. Please let us know if you have any allergies or if you are on a special diet. You can also tell us if you would like to enjoy a particular plate, please let us know 24 hours in advance.

Room service

Breakfast: possible every morning from 7.30 am. Please fill in the form hanging on the inside handle of your room door and hang it on the outside of your room door before 2am.

Lunch or dinner served in your room. Please check our menu and call 220 or 9.

On the 2nd floor with a panoramic terrace, open every day from 10am to 8pm. We can open the SPA earlier or later on request.

The "well-being area" proposes treatments in the pure oriental tradition, massages with argan oil, facials with fruity aromas and other sensory wonders. Our treatment products are originally from Morocco, certified in conformity with European standards.

A barbershop is available for men every day upon reservation.

Fitness area is free of charge and is located in the open air, under the trees, in the garden.

Located at the end of the garden. Here you will find books, magazines and newspapers. A TV set is at your disposal. There is unlimited free wifi access.

• Small pets (dogs and cats) are accepted but subject to conditions.

• External service providers (taxi, guide, doctor...) are carefully chosen. However, the hotel management declines all responsibility in case of incident or dissatisfaction. These service providers have no connection with the hotel.

• It is not allowed to consume inside the hotel any food or drinks purchased outside.

“The world is a book, and those who do not travel read only one page of it” Saint Augustine.

On the approach of closing a chapter of your trip, we hope to have contributed fully to a beautiful reading of this beautiful open book that is Marrakech.

Your satisfaction is the fruit of the smile and professionalism of the 70 people who make our team. If you would like to thank them with a tip, we invite you to use the envelope left in your room and slip it into the urn at reception.

See you soon!